Privacy Policy

Privacy Policy

We, Sandymount Hotel, Herbert Road, Dublin 4, Ireland are pleased that you visit our website and thank you for your interest in our company. We take the protection of your personal data and their confidential treatment very seriously. Therefore we act in accordance with applicable personal data protection and data security legislation.

Legal Information for the SandyMount Hotel (the “Hotel”):

Name of the Hotel: SandyMount Hotel
Address for the Hotel: Herbert Road, Sandymount, Dublin 4 (Ireland)
Contact Phone No. / Fax / Email Address: +353 (0)1 6142000 Fax. +353 (0)1 6607077 info@sandymounthotel.ie

General conditions

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you are unaware of or not agreeable to you. You may wish to submit an accommodation booking, event bookings, dining booking, information request, participate in one of our promotions or subscribe to our email, SMS or postal mail lists. In response, we may ask you for information such as your name, email and postal address. In the event that you opt to provide us with this information we will only use it for the purposes specified.

Please read this notice carefully (together with our cookies policy) as it is intended to clearly set out to you how your personal data is processed by us.

What information is collected about you? How do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, postal address and/or phone number.

In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the Site may be used to: enter your email in our promotions, send marketing communications or surveys to you, respond to your questions or suggestions, improve the quality of your visit to our site. You can opt-out of any communication by emailing the Hotel at info@sandymounthotel.ie

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Avvio. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully.
All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Avvio are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).

Collection and Processing of Personal Data

You can visit this website without telling us who you are. Our web server automatically save information of a general nature. This includes the type of web browser, the operating system used, the domain names of your internet service provider, the website which you used to visit us, IP address and the dateage range, location and duration of the visit. This is only information that does not allow conclusions about your person. We evaluate data only for statistical purposes and only in anonymous form. A merge of this data with other data sources will not be done.

Use of Collected Data

We use the personal data provided by you solely for the purposes communicated or agreed upon, that is usually to process your reservation or to answer your request. For this purpose, your data will be transmitted to companies of Sandymount Hotel if this is necessary to fulfil the purpose. If you use our services, usually only such data is collected which we need to provide the services. As far as we ask you for more information, it is voluntary information. The processing of personal data takes place exclusively for the fulfilment of the requested service and for the preservation of justified own business interests

Protecting your information

We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Children’s Privacy & Parental Consent

Please be aware that the Hotel has not designed this Site for, and does not intend for it to be used by anyone under age of 18 years. Accordingly, this Site should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. The Hotel specifically requests that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Site and submitted personal information without solicitation by or permission from the Hotel.

Transfer of Personal Data to Third Parties

Processing and use of your data for purposes of consulting, advertising and market research is only with your express consent. Your data will not be sold, rented or otherwise made available to third parties. Transfers of personal data to state institutions and authorities are only possible within the framework of mandatory legislation.

Links Provided To Other Sites

The Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same Privacy Policy as the Hotel. Therefore, we are not responsible for the Privacy Policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site. We urge you to contact the relevant parties controlling these third party sites or accessing their on-line policies for the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy

Use of the Site signifies your consent on your behalf and on behalf of others you are representing and whose information you submit (if any), to this on-line Privacy Policy and the terms of use of this Site, including the collection and use of information by the Hotel, as described in this statement.

Facebook/Instagram

This website uses plugins form the Facebook social network, 1601 South Carolina Ave., Palo Alto, CA 94304, USA. If you use our website, the Facebook plugin will establish a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like-Button” while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of this website are not aware of the content of the data transmitted and their use by Facebook.

For more information, please see the Facebook privacy policy at https://www.facebook.com/policy.php If you do not wish Facebook to associate your visit to our pages with your Facebook account, please log out of your Facebook user account. It is also possible to block Facebook social plug-ins with add-on for your browser, for example with the “Facebook Blocker”.

Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is the Google inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA ( “Google” ). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server within the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent storage of cookies by a corresponding setting of your browser software: However, we would like to point out that in this case you may not be able to use all functions of this website to the full extent. Furthermore, you can prevent the collection BY Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the following link https://tools.google.com/dlpage/gaoptout Download and install the available browser plugin. You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent future collection of your information when you visit the site: Disable Google Analytics. For more information about Terms of Use and Privacy, please visit https://www.google.com/analytics/terms/gb.html

 Google Maps

This website uses Google Maps to display maps and create directions. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, usa (“Google”). By using this website, you consent to the collection, processing and use of data collected by you, or any information you enter, from Google, its agents, or third parties. Google Maps terms of service can be found at https://www.google.com/intl/en-US_US/help/terms_maps.html

Email / Newsletter Sign Up

Guests can sign up for email marketing special offers and hotel news updates via the website, at check-in, via guest feedback cards and by contacting the hotel.

Revinate

Sandymount Hotel uses Revinate, a leading Marketing Automation and CRM solution built specifically for hotels. It is integrated with the hotel PMS system Hotsoft. Using state of the art technology, Rich Guest Profiles are created as Revinate integrates guest data from the PMS (Hotsoft).

Through Revinate you will receive pre-arrival emails with information about your stay and that are also used to remind you of your stay. Post-stay surveys are also sent to all check-out guests requesting feedback on your stay. It is not compulsory to fill these out. Post Stay emails are sent to guests who have stayed at the hotel within the last 12 months. These are sent as guests have shown intent and interest in Sandymount Hotel and they enable Sandymount Hotel to maximise on customer service. Receivers of emails can unsubscribe at any time through the email or by contacting Sandymount Hotel.

Sandymount Hotel uses Revinate to send email marketing offers and news. These will be sent to you when you have requested this activity and have given consent to receiving emails. Emails will also continue to be sent to emails that have been in the database prior to 25th May 2018 and have been receiving emails over the last year. There is an unsubscribe feature on all these emails.

Sandymount Hotel sends online surveys to all guests 2 days after check-out at 11am. A thank you email is also sent to any guests who complete the survey. These surveys are used for customer service.

For more information about Revinate please follow this link https://www.revinate.com/

Sojern

From October 2018 Sandymount Hotel will be working in partnership with Sojern, a travel audience engagement platform that delivers marketing and media solutions, predictive advertising technology, distribution, monetization and insights products for global travel conglomerates and independent providers specialising in the airline, hotel, car, railway and tourism categories (Sojern Products). The information Sojern collects and uses in connections with Sojern Products, provides Sandymount Hotel with the tools to market to potential customers.

When a customer who books a bedroom at Sandymount Hotel through a Sojern advertisement for Sandymount Hotel, Sandymount Hotel gives Sojern a commission on that reservation. Sandymount Hotel and Sojern will only share the reservation number and rate of the booking in order for this commission to be paid - no other guest information will be shared. To read more about Sojerns privacy policy please click HERE Sojern is a member of the European Interactive Digital Advertising Alliance (“EDAA”) and adheres to EDAA’s Self-Regulatory Principles. Sojern subscribes to the EDAA opt-out platform which offers European consumers choices to opt-out from behavioral advertising. For more information please follow this this link to www.youronlinechoices.eu

 What information is Collected?

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any special categories of personal information about you. This information does however include the likes of your name, postal address, email address and telephone number.

We only ask that you disclose enough personal data as is necessary to;

·                     process an order with us for goods or services;

·                     respond to you as comprehensively as possible where you have asked us a question, made a comment or a suggestion or requested additional information about us;

·                     contact you with future marketing initiatives and hotel promotions where you have consented to us doing so;

·                     improve the quality of your visit to our website.

We also collect information from you when you voluntarily complete customer surveys, provide feedback and participate in competitions.

Cookie Policy

Cookies help us deliver our services.
By using our services, you agree to our use of cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

to recognise your computer when you visit our website;
to track you as you navigate our website, and to enable the use of the booking engine, (e.g. shopping cart] on our website;
to improve the website’s usability;
to analyse the use of our website;
to personalise our website for you, including targeting advertisements which may be of particular interest to you.

Why we collect your information?

We will only collect information required to provide you the specific service you require, unless otherwise agreed with you.

We collect basic personal data from you in order to;

·         provide you with our goods and services;

·         comply with the regulatory and legislative environment that we operate in;

·         inform you of future marketing initiatives and promotions where you have consented to us doing so.

What do we do with your information?

All personal data we hold about you will be processed by our staff in Ireland, unless otherwise indicated.

Please be aware that your personal data may be stored in a cloud-based system, whose servers are located within the European Union.

We do not sell, rent or share your personal information to any third party joint promoters, nor use it for unapproved commercial purposes.

We may need to disclose your personal data to third parties in;       

·         order to satisfy applicable laws and regulations, as part of a legal process or where a valid request has been made by a public body;

·         connection with a merger, acquisition, sale corporate reorganisation or other changes in corporate control.

No personal data is transferred to a third party or an international organisation located outside of the EU.

How long do we retain your information?

If you consent to being contacted for marketing and promotion purposes, any personal information we use for this purpose will be retained by us until you notify us that you no longer wish to receive this information.

Personal Data provided by you that ultimately results in you becoming a customer of the business, is considered by us as being part of the books and records of the business which we are required under law to retain for a period of 6 years.

Your Rights

You have the right to

·         request from us access to, rectification or erasure of your personal data or restrict processing concerning your data;

·         withdraw consent for the processing of your personal data at any time, where relevant;

·         object to the processing of your data as well as the right to data portability;

·         have your personal data erased if we do not have a legitimate reason for processing same;

·         lodge a complaint with the Data Protection Supervisory Authority where you consider that the processing of your personal data by us infringes the General Data Protection Regulation 2018.

Policy Modifications

Sandymount Hotel reserves the right to change this Privacy Notice at any time. Notice of changes will be published on this site.